Refund & Cancellation Policy for Pero Air Duct Cleaning
_Last updated: 2026-04-25_
Introduction
At Pero Air Duct Cleaning, we are committed to providing our clients with the highest standards of air duct and HVAC cleaning services across Santa Ana, CA, and surrounding areas including Orange, Tustin, West Anaheim, and El Modena. This Refund and Cancellation Policy outlines our procedures and principles regarding service cancellations, refunds, and guarantees of satisfaction.
Cancellation Notice
We understand that schedules can change, and we strive to be as accommodating as possible. To ensure that we can provide flexible scheduling to all our clients, we require a minimum of 48 hours’ notice for any cancellation.
- Cancellations made more than 48 hours prior to the scheduled service will be eligible for a full refund or a rescheduling at no additional charge.
- Cancellations made within 48 hours of the scheduled service will incur a cancellation fee amounting to 20% of the total service cost. This policy helps us manage our technicians' schedules and ensures that we can offer our services to other clients needing immediate assistance.
- Same-day cancellations are subject to a fee of 50% of the total service cost to compensate for the allocation of resources and personnel.
Weather Delays
The nature of our work may occasionally be affected by unpredictable weather conditions, especially concerning equipment operation and technician safety. In the event of severe weather conditions that impede our capacity to perform the service efficiently and safely:
- We will promptly inform clients of any necessary postponements.
- Services will be rescheduled at the earliest possible convenience at no additional cost to the client.
- If rescheduling is not feasible, clients will be eligible for a full refund.
Note: A full refund due to weather conditions does not apply if conditions improve and service can be executed on the original date.
Satisfaction Guarantee and Refunds
At Pero Air Duct Cleaning, customer satisfaction is our top priority. We adhere to strict industry standards and practices, including compliance with NADCA guidelines for air duct cleaning.
- Unhappiness Guarantee: If you are dissatisfied with the quality of our services, please contact us within 72 hours of the service completion. We will assess and address your concerns promptly.
- Resolution Options: Depending on the situation, we may offer to re-service the affected areas or provide a partial refund, determined on a case-by-case basis, ideally reflecting specific industry standards for rectifying service faults.
- Inspection and Validation: Occasionally, we may request an on-site inspection to ascertain the root of the dissatisfaction before proceeding with any refunds or additional services. This step ensures that we maintain our commitment to providing effective solutions.
Refund Processing
- Refunds approved under this policy will be processed using the original method of payment unless otherwise specified.
- Processing times may vary depending on your financial institution's policies but will generally be completed within 7 to 10 business days following the approval of the refund.
- An email confirmation will be sent once the refund has been processed.
Contact Information
For cancellations, rescheduling, or to discuss any aspect of this policy, please contact our customer service team directly. We encourage open communication to resolve any issues efficiently and amicably.
- Contact Number: [Insert Contact Number]
- Email: [Insert Email Address]
- Office Address: Pero Air Duct Cleaning, [Insert Office Address], Santa Ana, CA.
Conclusion
This Refund and Cancellation Policy is designed to ensure transparency, fairness, and understanding between Pero Air Duct Cleaning and our valued clients in Santa Ana and surrounding areas. Our commitment to quality service is unwavering, and we appreciate your cooperation and understanding of these policies.
Your trust is important to us, and we endeavor to provide reliable, efficient, and satisfactory air duct cleaning services each time you call on us.